We are committed to ensuring the privacy of personal information entrusted to us by those who access and use our platform available at https://greatvineinsights.com/ (Platform).
Our Platform will be accessed by the following users (in this policy referred to as you, your):
We do not knowingly collect information from visitors under 18 years of age.
Personal information is information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Information we collect will include the following:
We rely on those persons, who provide us with personal information, having the right at law to share that personal information with us.
We collect personal information which is reasonably necessary for the provision of our Services. If we are not provided with the information we request, we will be unable to provide you with our Services.
When someone visits our Platform, our server collects the following types of information for statistical purposes:
We may collect certain additional information when our Platform is accessed with a mobile device. This information may include location, device type, unique device identifier, operation system, and other app-specific user data. This data is analysed to help us create a more user-friendly mobile experience. Collection of certain data (like location) may be restricted by changing the setting preferences on the mobile device.
Our Platform may contain links to the websites of third parties. If you access those third-party websites, they may collect information about you. We do not collect information about you from those third parties. Personal information you provide to those third parties will be governed by their privacy policies for which we are not responsible.
A cookie is a small text file placed on your computer hard drive by a web page server.
Cookies may be accessed later by our web server. Cookies store information about your use of our Platform. Cookies also allow us to provide you with more personalised service when using our Platform.
Most web browsers are set to accept cookies, but you may configure your browser not to accept cookies. If you set your browser to reject cookies, you may not be able to make full use of our Platform.
We will only use contact details of persons for the purpose for which those details were provided to us.
If you use our Services and provide your e-mail address to us so that we may communicate with you through e-mail, we may use your e-mail address to advise you of upgrades and changes to those Services.
We may use personal information that we collect to:
We may disclose personal information that we collect:
We also reserve the right to use aggregated de-identified data derived from Personal Information, for lawful purposes in our discretion.
We may also provide a third party with customer information from our database to help us to analyse and identify customer needs and notify customers of product and service offerings.
We take all reasonable steps to ensure the personal information held is accurate, up-to-date and complete.
Please notify us promptly if you change your contact details (or if any of your details need to be corrected or updated.
If you wish to update the personal information we hold about you, please email us at: firstname.lastname@example.org.
Subject to certain conditions (as outlined below) we will permit you to access the personal information we hold about you.
We will correct personal information where that information is inaccurate or incomplete. We will not charge you a fee for your access request but may charge you the reasonable cost of processing your request.
If you wish to access the personal information, we hold about you or correct it, please email us at: email@example.com.
We will seek to provide such information within a reasonable period of time, and in the manner so requested (where reasonable to do so).
We may not always be able to give you access to all the personal information we hold about you. If this is the case, we will provide a written explanation of the reasons for our refusal.
We may not be able to give you access to information where such request:
Retention periods for personal information vary based on the type of personal information and how it is used.
Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, contractual requirements, operational directives or needs, the expected period use of our Services.
When there is no need for us to keep personal data to comply with our legal or regulatory obligations, resolve disputes, and enforce our agreements, we will remove it from our systems or de-identify it so that you cannot be identified.
You may request us to delete personal information that we hold about you.
If you wish to delete personal information that we hold about you, please email us at: firstname.lastname@example.org.
We will take all reasonable steps to delete such information in compliance with legal requirements and in a reasonable time frame unless we are required to retain such information.
If we are unable to comply with your request to delete, we will notify you in writing of our reasons for such inability.
If we suffer a data breach, we will promptly notify those customers affected and the Australian Information Commissioner if the unauthorised access or disclosure of personal information is likely to result in serious harm to those affected and we have been unable to prevent the likely risk of serious harm with remedial action.
We take reasonable steps and precautions, including technical and organisation measures, to keep personal information secure from loss, misuse, and interference, and from unauthorised access, modification or disclosure.
If you use the internet to communicate with us, you should be aware that there are inherent risks in transmitting information over the internet. We do not have control over information while in transit over the internet and we cannot guarantee its security.
We host data with a hosting service provider based in a jurisdiction outside Australia. This service provider may host our data in a jurisdiction outside Australia.
To the extent that such data comprises personal information, that service provider may not be obliged to comply with the Australian Privacy Act or any comparable laws protecting personal information.
If you have a complaint relating to our compliance with privacy laws or our treatment of personal information, please contact our Privacy Officer at the contact details below.
We will investigate your complaint and endeavour to resolve the issue to your satisfaction.
If you are not satisfied with the outcome of your complaint and you are an Australian resident, you have the right to lodge a complaint with the Office of the Australian Information Commissioner by telephoning 1300 363 992 or visiting their website at www.oaic.gov.au.